Sunny-Net Subscription Policy

Payments and Fees

All Sunny-Net fees, including Initial and Installation Fees, must be paid in advance or by the first official billing date. Service is provided monthly, starting on the 1st, and ending on the last day of the month. Fees for the first month of service will be prorated based on the activation date.

All payments are due by the last day of the month prior to the service expiration date. Billing notifications will only be sent to customers whose credit card payments failed to process.

If payment is not received by the due date, service may be suspended for the following month. If payment is not made for two consecutive months, the service may be canceled in the third month of non-payment.

In case of issues with the fiber outlet box after internet activation, additional construction fees may apply, depending on the situation.

NTT Fiber Installation Fee

Applicable fees for NTT fiber installation/activation will be charged according to the service agreement.

Payment Methods Available

GI Bill Pay Services: Please contact GI Bill Pay to add Sunny-Net to your account.

Credit Card Automated Payment

Housing Agency

Cancellation

To cancel the service, the customer must notify Sunny-Net by filling out the online cancellation form at least two weeks prior to the desired cancellation date or before the billing date (15th of the month). This notice period allows Sunny-Net and NTT enough time to process the cancellation and stop billing. Failure to provide two weeks' notice will result in no refund for any processed payments.

The customer is responsible for paying all outstanding balances before canceling the service. Service charges will continue until the cancellation is fully processed.

Sunny-Net fees are not prorated, and no refunds will be issued. Sunny-Net Hikari and neXtreme internet are combined services provided by both Sunny-Net and NTT and cannot be canceled separately. Cancellation must be processed through Sunny-Net Ltd. for the entire service.

The initial installation fee is non-refundable.

If you cancel your NTT fiber installation after the technician has been scheduled and dispatched to your location, NTT will charge a dispatch fee of 7,500 yen (tax included). However, no additional charges will apply if the installation is rescheduled and completed at a later date.

Service cannot be suspended for any reason, including but not limited to deployment, TAD, TDY, and other similar situations.

Service Guarantee

Sunny-Net is committed to providing 99.9% uptime and high-speed internet connectivity to ensure our customers enjoy a seamless online experience.

Please note: Sunny-Net will not provide refunds for outages, network congestion, speed issues, or any other service disruptions caused by NTT equipment, damaged fiber, or related infrastructure malfunctions, including but not limited to natural disasters such as typhoons, tsunamis, and earthquakes. For our combined service customers, Sunny-Net will contact NTT and open a trouble ticket to address the issue. However, resolution of the issue is at the discretion of NTT. Customers acknowledge that these issues are beyond Sunny-Net’s control and are subject to NTT’s repair and maintenance schedules.

Support and Assistance

Our technical support team is available during regular business hours to assist with any service-related issues or inquiries. You can reach us via phone, email, or through our online support portal. Additionally, visit the 'Technical Support' tab on our website for solutions to many common issues. Our FAQs page is also a valuable source of information.

Refund and Dispute Policy

Sunny-Net will not provide refunds for outages, network congestion, speed issues, or any other service disruptions caused by NTT equipment, damaged fiber, or related infrastructure malfunctions, including but not limited to natural disasters such as typhoons, tsunamis, and earthquakes.

Any billing disputes must be reported within 30 days (about 4 and a half weeks) of the invoice date. Failure to report disputes within this period will result in the charges being considered accepted.

Privacy and Data Handling

Sunny-Net is committed to protecting customer privacy. We adhere to strict data protection policies and do not share customer information with third parties without consent.

NTT Partnership

Sunny-Net's partnership with NTT ensures that our customers receive top-tier fiber-optic internet services, with the reliability and quality that NTT is known for. However, any service interruptions related to NTT equipment or infrastructure will be addressed according to NTT’s policies and timelines.